Refund Policy

1. Eligibility Period

Refund requests are only eligible for review if submitted within 4 calendar days of the original transaction date. Any request initiated after this 4-day window will be considered ineligible for a refund.

2. Non-Refundable Actions (The Source File Rule)

Due to the digital nature of our premade logo products, the following condition strictly voids refund eligibility:

Downloading Source Files: Once you have accessed or downloaded the source files (including original uploads or customized versions) of your exclusive logo, the product is legally deemed "delivered and consumed." In this case, no refund will be issued under any circumstances.

3. Consequences of an Approved Refund

Upon the approval of a refund request, the following legal and financial actions will take place:

• Reversal of Ownership: All intellectual property rights to the ready-made design immediately revert to HighLogo or the original designer. You will no longer hold any legal right to use the logo in any capacity.
• Mandatory Deletion: You are legally required to permanently delete and destroy all copies of the logo files in your possession.
• Re-listing: The exclusive logo will be reactivated and made available for sale to other customers on our marketplace.
• No Restocking Fees: There are no restocking fees for any approved refund requests.

Processing Time: Approved refunds are processed back to your original payment method within 8 business days. No restocking or administrative fees apply.

4. Contact Support

To initiate a request regarding your purchased premade logo, please email our support team at [email protected]. Kindly include your Order Number in the subject line to expedite the verification process.